Contact Village of West Clay Water Restoration

What should you do first when water gets into your house in Village of West Clay?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• Shut off the water at the main valve if you can't find the source fast. Basement homes usually have it near the water meter where the service line enters.
• A pipe that burst in the cold can keep leaking as it thaws. Close the main valve first, then open a faucet to drain the line.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• A full sump pit with a quiet pump usually means a power problem or a stuck float. Check the outlet and the breaker only if the floor around the pit is dry.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What questions come up on the first call?

A few details on the first call help the crew plan the visit before they leave.

• Whether you were able to close the main valve.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• Whether the basement is finished, because carpet and drywall change the drying plan.
• When it started, even if it's a guess.
• The age of the house, if you know it. Homes in Village of West Clay date mostly from the 2000s to 2020s, and the decade tells the crew what kind of pipes to expect.
• Whether you're in a condo or townhome, and if a neighbor's unit is also wet.
• If there's a dog or other pet the crew should know about.

Answer what you can, and the crew will fill in the rest during the first visit.

What happens when the crew gets to your Village of West Clay home?

When the crew walks in, they look for where the water started and make sure it can't keep coming.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

Which details about Village of West Clay homes help the crew plan?

Most Village of West Clay homes are newer, built in the 2000s to 2020s. Newer homes often have PEX supply lines, and leaks tend to start at appliance hoses or sump pumps. Many Village of West Clay streets have Italianate, Tudor, colonial and Victorian homes. Since many basements in the area are finished, a small leak downstairs can reach carpet and drywall fast. Heavy rain raises groundwater here, and that can push water through basement floors and walls. Pipes in outside walls and unheated garages are the ones most likely to freeze here in January and February. Mention any of this when you call, and the crew will plan around it.

Is your neighborhood in the Village of West Clay service area?

You can reach the crew from anywhere in Village of West Clay, including these neighborhoods:

• Village Center · built mostly in the 2000s
• Estate Area · built mostly in the 2000s to 2010s, many with finished basements
• Village Area · much of it from the 2000s
• The Stratford
• Horseferry Road Corridor · built mostly in the 2000s to 2010s, crawl spaces are common

Calls from Crooked Stick, Asherwood, Sedona, Saddle Creek, Cool Creek, Centennial, Springmill Villages and Williams Creek come to us too. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. You can read more about water damage restoration in Village of West Clay and basement flooding.

What should you know before you call?